Client
Duration
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Workshop
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Partnership
Soft Skills Training for Matriculants
Two days of soft skills and work-readiness training for matriculants preparing for life beyond school.
About the project
1–2 October 2025
We embarked on a Soft Skills Training initiative with Good Hope Seventh-Day Adventist High School, delivering a focused programme for matriculants to equip them with essential communication, customer-service, and workplace-readiness skills. Through practical activities and real-world scenarios, matriculants built confidence, professionalism, and the behavioural competencies needed for success in tertiary studies and future workplaces.
Inside the room
Practice, not theory.
Learners worked through customer-service role-play, workplace communication and etiquette, interview preparation and job-search strategies — practising each skill in realistic scenarios so it holds up long after the workshop ends.
Summary
In their own words:
"I learned about effective workplace communication between co-workers and clients, including how to address clients professionally when offering assistance."
— Good Hope High School participant
"This training helped me tremendously. The skills I gained will benefit my life and support my growth in future workplaces and personal situations."
— Good Hope High School participant
"I learned how to work effectively with customers by communicating clearly, responding professionally, and offering assistance in a way that supports a positive customer experience."
— Good Hope High School participant
"The highlights included learning how to handle customers, exploring job-search strategies with various online portals, participating in customer-service role-play, and gaining insight into workplace communication and etiquette."
— Good Hope High School participant
"I learned how to conduct myself professionally — from dressing for interviews to understanding what's expected in a call-centre environment. The training helped me identify my goals and how to achieve them."
— Good Hope High School participant
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